Frequently Asked Questions

What is the Lincoln Toolbox? What is it for?

Lincoln Toolbox is a free-of-charge software that allows you to download, purchase, and install map updates to your navigation. Without the Lincoln Toolbox, you cannot download updates to your navigation. Download the Lincoln Toolbox here.

How do I download the Lincoln Toolbox?

You can download the Map updater software from https://lincoln.welcome.naviextras.com/ website. Go to Get your update page directly.

How can I obtain the latest version of Lincoln Toolbox?

Once a new version of Lincoln Toolbox is available, the program will automatically instruct you to update your current version. If you are uncomfortable using this automatic update method, you can choose to install the newest Lincoln Toolbox from https://lincoln.welcome.naviextras.com/ and download the installation program accompanying the latest version of the Lincoln Toolbox.

Can I install Lincoln Toolbox to Windows?

Yes, Lincoln Toolbox is compatible with OS versions that are still supported by Microsoft.

Can I install Lincoln Toolbox to Mac?

Yes, Lincoln Toolbox is compatible with all the Mac OS versions that are still supported by Apple.

If you are using the OSX Catalina, please download and install the latest version of the Lincoln Toolbox, that is compatible with your OSX. The previous Lincoln Toolbox won’t start after OSX update Catalina.

Do I need an internet connection to download the latest maps/content?

The Lincoln Toolbox needs to connect to online servers for completing various functions including checking for updates and downloading the latest maps.

How do I start the Lincoln Toolbox?

When you downloaded and installed the Lincoln Toolbox, launch it with the icon on your desktop.

What languages does the Lincoln Toolbox support?

The Lincoln Toolbox is available in English, French and Arabic. Please use the LANGUAGE selector to view all available languages.

How can I create a Lincoln Toolbox account?

To download map updates, you need to create an account in Lincoln Toolbox application. When starting the Lincoln Toolbox, you are required to register, by providing your name, email address and password.

I forgot my login email. What can I do?

If you forgot the email address that you used for creating the Lincoln Toolbox account, you must register again. All the content that you have obtained previously will still be available to you

I forgot my password. What can I do?

If you forgot your password, use the Forgot Password link to recover your password.

How can I update my existing maps?

You can update your maps via Lincoln Toolbox application. For a quick reference, follow these 3 steps:

1. Download Lincoln Toolbox to your computer and launch it.
2. Follow the instructions on the screen to update your map
3. Insert your USB stick into the navigation device and update the system.

Please check the How to Guide for detailed information.

How can I check the availability of any map updates?

Launch the Lincoln Toolbox, Register or Log in, and Lincoln Toolbox will offer them for download and install. If you want to know before launching Lincoln Toolbox whether a new map version was released, please sign up for newsletters here to get notified by email.

How often should I check for map updates?

Map updates are released once per year. It is recommended to subscribe for the free newsletter to get notified when a new update is available for your car.

Can I install available updates later?

Yes, all available updates can be installed at any point in time.

How long should it take to download the map data?

The download time varies based on the content being downloaded and your internet connection speed. It is recommended to use a broadband internet connection for downloading updates and new contents.

What kind of payment methods can I use?

All major credit cards are accepted. For some countries other payment methods are also accepted, such as direct debit and bank transfer, PayPal, DB24, CommerzBank OnlineBankingweb, Dresdner Bank internetbanking, Netpay, Paybox, iDEAL, Solo card, etc.

Is online payment using Lincoln Toolbox safe?

The online payment system is operated by the world's largest authorized online payment processor companies. They use the https secure transmission data protocol. You provide your credit card data directly to payment processor companies, and Lincoln Toolbox does not receive or store any sensitive data.

I do not have credit cards for online payment. / I do not want to pay online.

At the moment it is only possible to pay online.

The payment failed. What can I do?

Check your card details and try again or contact your bank.

How do I resolve a connection error?

A connection error indicates that the Lincoln Toolbox is unable to reach the online update servers. Please ensure there is an active internet connection available and try to load the Lincoln Toolbox again.

Why VIN is required by the Lincoln Toolbox?

The Lincoln Toolbox requires VIN to identify what updates your head unit is eligible for. The software version is required to check if your head unit needs a software update. To use the latest maps, you require the latest software version.

Where can I find the VIN information?

Navigate to the General Settings of the head unit, then select the 'About SYNC' menu. The VIN and the software version will be listed there.

What do I need to do after I gave my vehicle identifiers?

Once your vehicle has been successfully identified, the Lincoln Toolbox will inform you about any available updates. It is recommended that you install all available updates to keep your Navigation System up to date. The latest software version is required to install map updates to your vehicle. If your head unit needs a software update, please find a local dealership where your vehicle can be updated to the latest software version.

Why is Lincoln Toolbox not detecting USB flash drive?

1. Make sure you have enough free space on the USB flash drive to which you wish to download map update. Minimum size: 4 GB
2. Check if the USB flash drive slot (reader) on your computer is working properly.

Why am I seeing ‘the computer has insufficient free space’?

Lincoln Toolbox needs to first download the selected products from an online server before copying the data to your USB drive. If you see this error, please ensure you have sufficient free space on your computer and restart the download and install process. The free space required varies according to map region.

Why does the download process fail?

The most possible cause is that the Map Updater cannot reach the update server due network issues. Please check your network connectivity.

I am using  Mac and the Lincoln Toolbox won’t start. What should I do?

If you have updated your OSX for Catalina, the Lincoln Toolbox will work only if you delete the previous version of the Lincoln Toolbox and download the latest one.

What do I need to pay attention at the first usage?

When using the Lincoln Toolbox on Catalina macOS for the first time, an additional permission is required to allow the application to access files on your data carrier/device. Please allow this, otherwise the Lincoln Toolbox won’t run anymore.

Can I change the application permission settings later?

You can set the application permissions anytime in System Preferences. Go to Security & Privacy > Files and Folders and tick the box next to Removable volumes under the Lincoln Toolbox application.

Do you have a contact centre for support?

Please contact your Lincoln Retailer for further assistance.